Scale and loyalty are more important online than offline primarily for four reasons. 1) The fact that “CAC is the new rent,” 2) the mechanics of how the Google and Facebook auctions work, 3) the reality that customer loyalty effectively lets online companies avoid paying this “rent,”and 4) the fact that AI/ML are so important on the internet and scale drives better AI/ML.
Love this. There are so many jumping-off points that I want to follow down the rabbit hold (or link-out to), but this is particularly in that vein:
The Roaring 20s: A future-proof economy and the business of adapting to automation
Entrepreneurship and politics for the age of Artificial Intelligence and Machine Learning
Adventures in Consumer Technology
Thanks and keep putting this kind of stuff out into the world 👍
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